Some people are just Stupid
well its been one of those weeks, servers getting attacked, things not working the way they should and lazy people. Lets talk about the lazy people, I for one have always tried to fix things myself either by looking up the information on the web or through perseverance. Unlike some people who always rely on the fact that they think that people are on the other end of a phone and constantly call asking for help.
Now I wouldn’t mind but 99% of these calls are people who are just lazy they have no willingness to find the answer themselves but would rather phone a support desk and get them to do it. An example would be a person who calls and asks us to add an addon domain to their package. After about 5 minutes of asking the person to login to cPanel I gave up and added the domain myself. They then asked for me to add another which I refused as it would be better for them to learn what to do rather than relying on other people to do it for them.
Other examples would be ‘I have a problem with a script’, now this is fine if they have exhausted every possibility and came to us a last resort but the thing that angers me is that they send in a support ticket which might have took 5 minutes to write and all I do is put the error into Google and get about 30 pages of answers. Why oh why did they not do that in the first place.
The thing that angers me the most is people who just cant get it, you tell them 10 times and they still come back for more. Which directory do I upload my website to, how do I add an addon domain, my Blackberry wont connect to your email, how do I add an email address and how do I get to cPanel.
That’s enough of my rant for the day, ttfn
